(601) 933-8416
in Jackson metro area

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    Water Damage

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    Fire
    Damage

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    Mold Damage

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    Storm Damage

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    Re-building & Repair

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    Data Recovery

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(601) 933-8416

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Fire Damage FAQ

How long will the restoration process take?

Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with your ServiceMaster Restoration by OneCall technician as to the estimated dates and phases of your restoration project.

Can I clean it myself?

We suggest that you do not attempt any “do-it-yourself” cleaning methods without consulting your ServiceMaster Restoration by OneCall technician. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained ServiceMaster Restoration by OneCall Technicians give you the best chance for complete restoration of your belongings.

What are some safety concerns?

At ServiceMaster Restoration by OneCall, occupant and worker safety is top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation of safe operation. Electrical power may be turned off and kept off until evaluation by a licensed electrician.

May I turn on my heating and air conditioning unit?

We recommend that you not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.

How do I keep track of non-restorable items?

For insurance purposes, we recommend you make a list of items (including food items) deemed non-restorable.

Do I need general contractors?

There are some items that may require general contractors such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets, post-construction cleanup, etc.

Do my belongings need to be moved away from the premises?

Depending on the source, nature and extent of the fire, it may be best to remove all belongings to a secure facility for cleaning, storage and to make room for restoration or construction. ServiceMaster Restoration by OneCall will work with you and your insurance claims representative to manage this process.

Will I have access to my belongings while they are in storage?

Yes, with advance notice we can schedule time for a ServiceMaster Restoration by OneCall technician to meet with you and provide access to your requested items. A service charge may apply.

What about special items? Artwork, computers, electronics, etc.

Some high-value items require restoration by a specialist. Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.

Who is responsible for paying for the service?

Prior to work being started, all responsible parties will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restoration by OneCall generally collects only the deductible amount from you and bills the balance to your insurance provider as a service to you. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.

DON'T KNOW WHAT TO DO NEXT? WE DO.®
  • We're ready to restore your home or place of business following any disaster
  • 24/7 our trained and well-equipped experts respond to your emergency needs
  • With you as our priority, we say what we do and do what we say
COMMERCIAL DISASTER RECOVERY SERVICES

Damages to your business from water, fire, smoke or mold can mean lost revenue and potentially, lost customers. When disaster strikes, we speed to your side to start the commercial restoration process to minimize business interruptions and maximize results. As a leader in disaster restoration, we bring more than 60 years of experience and expertise to every challenge.

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ServiceMaster?
  • WE BILL YOUR INSURANCE COMPANY
  • 24/7 Quick Response Time
  • Best Customer Service
  • FREE* Estimates
  • Insurance Preferred Vendor & Direct Billing
  • Over 60 Years of Experience
  • One Stop Service for a Complete Restoration
  • Licensed, Insured & Bonded
  • Latest Technology and Equipment
  • People you Can TRUST, No Hidden Fees
  • Worldwide Company, Industry Leaders
  • We do it all! from Plumbing to Rebuild; Hassle Free!
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